Frequently Asked Questions
Have a question? Want to learn more about our store? We’ve compiled a list of some of the most popular questions, accompanied by our thorough answers. If you can’t find what you’re looking for, contact us.
What is your return policy?
NO REFUNDS. ONLY EXCHANGES ON DAMAGED ITEMS.
NOTE-Some skin care items such as Body Butters are likely to melt due to transport heat. Nurzelab will not refund.
Customers have Seven (7) calendar days to return an item from the date you received it. Your item must be in the original packaging.
Shipping will not be returned nor the responsibility of the returned.
Photo of items are required to start exchange to www.nurzelab@gmail.com">www.nurzelab@gmail.com
Your item needs to have the receipt or proof of purchase
Refund or exchanged will be issued immediately after receiving the item(s).
Do you offer gift cards?
Sorry, not a this moment.
What are the payment options?
All forms of Card Payments, Cash, CashApp or Zelle.
What is your return policy?
Exchanged ONLY will be issued immediately after receiving the item(s)in orgianl .